Description
Date: November 2020
Length: 8 Pages
Composition: Charts and analysis (responses and trends from April, June and October 2020)
Charts included:
· SMB new technology adoption and operational challenges
· Retailer new technology adoption by channel
· Training and services required to fully use digital tools
· Expectations for customer service from technology providers
· Expectations of future recovery and timing
· Top business operational concerns and technology needs, present and future.