Restaurants SMB SaaS Use and Purchase Trends, July 2020


Restaurants SMB SaaS Use and Purchase Trends, July 2020

The restaurant industry improved slightly in spring of 2020 as it was hard-hit by COVID. According to our 2020 survey of SMBs, many restaurants made it work with the help of technology. The way we dine, and order food changed during Covid and this report examines how SMBs have adapted to this transformation. Find out which types of SaaS applications (e.g., CRM scheduling, POS) restaurant SMBs are buying and using. Channel preference and pricing models are also covered. The report examines how restaurant small businesses are operating and when they expect to recover from Covid-19 impact.

Localogy members can access this report at no additional cost. Find out more or become a member here.


Date: July 2020

Length: 3 Pages

Composition: Charts and analysis (responses and trends from April, June 2020)

Charts included:

· Break out of quick service, coffee shops/cafés, casual/fine dining:
· Restaurants operational changes
· Number of restaurants that offer take out
· Restaurants revenue changes
· Consumer Demands
· Retailers adoption of new technology, software and digital tools
· Expectations of future recovery and time frame