SMB Leveraging Technology to Address Covid-19 Challenges, November 2020


SMB Leveraging Technology to Address Covid-19 Challenges November 2020

Small businesses are relying on technology to fight COVID-19. In fact, a third of SMBs have invested in new technology since the pandemic started. Now the question is, how can you support them? From our 2020 survey of small businesses the report provides a deep dive into the specific technological needs of SMBs. How have those needs shifted and expanded? And how you can help them fill in the gaps? This reports helps readers understand SMB new technology adoption patterns and operational challenges (doing business, managing employees, communicating with customers). The impact of Covid pandemic and SMB recovery is included.

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Date: November 2020

Length: 8 Pages

Composition: Charts and analysis (responses and trends from April, June and October 2020)

Charts included:

· SMB new technology adoption and operational challenges
· Retailer new technology adoption by channel
· Training and services required to fully use digital tools
· Expectations for customer service from technology providers
· Expectations of future recovery and timing
· Top business operational concerns and technology needs, present and future.