Q&A: Wix Leans into AI for Website Workflows

One of the many places where AI is being integrated is websites. As we’ve examined recently, this is a logical home for AI as it can automate and accelerate some of the rote parts of website work. This especially resonates with time-starved and tech-challenged SMBs.

In our ongoing coverage of this intersection of AI and websites, the latest move crossed our desks from Wix. The company has launched an AI text creator that accomplishes some of the above busy-work automation. We had the chance to interview the company to find out more.

Below are the highlights.

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Q: Starting at a high level, tell us about the user experience of the new AI text creator? Where does it live in the Wix UX and what are its key features?

A: The AI Text Creator is a feature within the Wix Editor that significantly enhances the website content creation experience for users. It is designed to provide users with a seamless and efficient way to generate tailor-made, professional text for their websites.

The AI Text Creator is integrated directly into the Wix Editor, which is the platform’s main interface for website design and customization. Users can access the AI Text Creator tool from within the Editor, allowing for a streamlined content creation workflow.

Its key features include content generation, customization & personalization, and time & effort savings.

Starting with content generation, the AI Text Creator leverages Wix’s deep knowledge of site creation and OpenAI’s GPT-3 to generate custom-written text content. Users can input specific prompts or descriptions, and the AI generates unique and relevant content based on the given information.

With customization & personalization, users can tailor the generated text to match their specific site requirements and preferences. The AI Text Creator allows for easy modification of the content by adjusting tone, style, length, and other parameters, ensuring that the generated text aligns with the website’s branding and target audience.

As for time and effort savings, by automating the text creation process, the AI Text Creator helps save users valuable time and effort. It eliminates the need for extensive research and writing, enabling website owners to focus on other aspects of their online presence.

Q: There’s a lot of excitement around AI and lots of places it’s being applied. What was the inception of this particular integration, and what were the biggest drivers?

Our passion is our users; they drive and motivate us. In order to give them the best tools, we are constantly talking with them to best understand how we can support them. Content creation for a site can be a very intimidating, time-consuming and challenging task for many, and we needed to find a way to make it a more seamless process. Combining our ability to embrace new technological innovations and our desire to address our users’ needs, we launched the AI Text Creator. With the tool, users are provided unique, high-quality text that is near-ready for use.

This tool also lowers barriers to entry and enables more people to create professional-looking websites with engaging content.

The emergence of generative AI technologies presents us even greater opportunities to address challenges that were previously difficult to overcome and support our users. The technology enables us to reduce friction in various areas, expanding the value we offer through our platform.

Q: Similarly, go-to-market strategies are all about timing. Why is now the right time for this feature?

Wix has consistently demonstrated its commitment to integrating innovative technologies, including AI, into various tools and features throughout our platform. We launched our first AI website creator back in 2016, Wix ADI (Artificial Design Intelligence). Recognizing the transformative potential of AI, Wix has always been proactive in harnessing its power to enhance the user experience and streamline website creation.

We have always sought different ways to simplify the website content creation process and have had different tools for this purpose. The AI Text Creator is an extension of those initiatives. With the increasing accessibility and usability of generative AI technologies, it became a logical step for Wix to incorporate it into the platform. Moreover, Wix’s established knowledge of website creation and collaborative partnership with teams at OpenAI enabled us to develop the AI Text Creator with a deep understanding of user needs and the potential applications of AI in content creation.

The AI Text Creator is currently available in English with plans to roll out more widely.

Q: What users do you believe will benefit most from this feature, and who will realize the most value? 

Creating content often poses a challenge for users when building their websites. The AI Text Creator feature is designed to benefit a range of user personas, from small businesses to agencies, and particularly those who are time-strapped and may not possess strong writing skills.

For example, many small business owners wear multiple hats and have limited time to dedicate to website development. Writing engaging and compelling content for their website can be time-consuming and challenging, as many aren’t professional writers and may lack the resources to hire a professional copywriter. This is where the AI Text Creator comes in. Using the AI Text Creator, the small business owner provides a few details about their business, and with just a few clicks, the AI Text Creator generates well-crafted, contextually relevant text that captures the essence of the business.

By leveraging the AI Text Creator, small businesses save a significant amount of time that would have otherwise been spent on researching, writing, and editing content. Business owners can now focus their efforts on other crucial aspects of running their business.

Q: Wix as a product has several moving parts and functions, including things that are adjacent and complementary to websites (social, SEO, CRM, etc.) What’s next for Wix in terms of AI integrations?

Wix has an exciting pipeline full of a variety of new AI tools that will be announced in the coming months. These tools will go beyond content generation and encompass full site creation. Furthermore, they will seamlessly integrate with essential business functionalities such as eCommerce, SEO, and more.

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